Customer Service

Customer Service

FAQs

Where can I register my new bike?

You can extend your frame warranty to a limited lifetime guarantee by completing our online form.

What is my warranty period?

Details of the Forme warranty can be found on our warranty page

All warranty issues must go through the Forme dealer the bike was purchased from.

Where can I test ride a Forme bike?

Many dealers operate their own demo bikes or have access to our demo fleet. These dealers are highlighted on our dealer locator.

How do I find out when a bike will become available if out of stock?

Your local Forme dealer has access to all up to date shipment detail on a weekly basis. They are also able to make stock reservations for you.

Where can I buy a replacement dropout hanger?

Replacement dropout hangers are available to purchase from any Forme dealer, you can use our dealer locator to find your nearest stockists

Where can I find technical information on my bike?

All key specification detail is available on the bike pages relevant to your model on our website.

If you have an older model, please contact our support team by emailing techsupport@formebikes.co.uk or search our tech docs page for the owners manual

Where can I find my frame number?

Usually located on the underside of the bottom bracket shell. Some newer models have the number located on the underside of the lower section of the downtube.

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